FAQS

At Lily's Moment, we specialize in high-quality floral designs for weddings and events. Our product range includes stunning flower walls, flower arches, floral garlands, candelabras, wedding aisle runners, and bouquets, all crafted with care to ensure beauty and durability. We offer fast shipping, and our products are designed to enhance your special moments with elegance and charm.

Currently, Lily's Moment offers only purchase options for our floral products. However, many of our items, like flower walls and arches, can be reused for different events, making them a great investment.

Each of our floral products is handcrafted with natural materials and high-quality silks, so slight variations in color or appearance may occur. We strive to ensure that each piece matches the design and quality shown on our website, but natural differences in lighting and screen settings can impact how the products appear.

Yes, all our floral products are made from high-quality, non-toxic materials that are safe for both pets and children. However, as with any decorative item, we recommend supervising young children and pets around the products to prevent damage.

Yes, at Lily's Moment, we offer custom design services for flower walls, arches, garlands, and more. We can work with you to create a unique floral arrangement that matches your style, color palette, and event theme.

To keep your floral products in the best condition, we recommend storing them in a cool, dry place. Avoid direct sunlight, humidity, and damp environments. For longer storage, keep them in their original packaging or a protective box to avoid dust and damage.

Lily's Moment operates out of Houston, Texas, where our products are carefully crafted and packed. We offer fast shipping across the United States, and all orders are shipped within 48 hours to ensure timely delivery for your events.

Yes, many of our products, such as flower walls and arches, are suitable for outdoor events. However, we recommend placing them in areas protected from harsh weather conditions like rain or wind to maintain their beauty and longevity.

We currently ship within the United States only. All orders are fulfilled directly from our Houston, Texas warehouse.

Orders are processed and shipped within 48 hours, and typically delivered within 5 business days nationwide.

We currently offer standard shipping through reliable carriers like FedEx. Presale items ship once they’re back in stock, while standard items ship within 48 hours.

We offer Free Shipping on all U.S. orders — no hidden fees or minimum purchase required.

No. Since we ship only within the United States, there are no customs duties or import taxes for any order.

Yes, you can! We will send you emails to keep you updated on your order shipping status. You may also check your shipping details via the plugin on our official website. Please feel free to email us anytime if you need more information.

You can cancel your order before it’s shipped. Once FedEx picks up the package, the order cannot be canceled or refunded.

To maintain our product quality standard, returns and refunds are applicable exclusively for quality issues within 7 days of delivery. Thank you for your support.

Gently shape the flowers by hand or use a cool hair dryer on low setting to fluff the petals back to their original form.

Please contact us within 7 days of receiving your order at customer.service@lilysmoment.com, providing photos or proof of the issue.We’ll arrange a replacement or refund promptly.