Last updated: October 2, 2026
Lily’s Moment is operated by Lily's moment LLC. This Privacy Policy explains how we collect, use, and share personal information when you visit lilysmoment.com, place an order, or contact us.
1. Information We Collect
- Orders and accounts: your name, email, phone number, billing and shipping addresses, products ordered, payment status, transaction references, and account information you provide.
- Customer support: messages, order details, photos, and other information you send by email or through our Shopify-powered chat.
- Site activity: IP address, browser and device information, referring pages, pages and products viewed, cart and checkout activity, and interactions with our site and ads. Cookies, pixels, and similar technologies can help collect this information.
2. How We Use Information
We use information to process payments and orders, arrange shipping, provide support and eligible returns or refunds, maintain accounts, prevent fraud, improve our store, measure advertising, and personalize shopping and advertising. We use contact details for marketing where permitted and in accordance with your choices. Order and support messages are separate from marketing subscriptions.
3. Shopify and Payment Services
Shopify hosts our store and provides checkout, account, analytics, and related services. Payments are handled through Shopify Payments and the payment provider you select at checkout. Available options can include cards, Shop Pay, PayPal, Apple Pay, Google Pay, and Klarna, subject to eligibility and availability. See our Payment Policy.
Payment providers process payment credentials, billing information, and transaction data under their own privacy terms. We receive information needed to manage orders, such as payment status and transaction references. Please do not send full card numbers, security codes, or passwords by email or chat. We do not promise that all transaction records are deleted immediately after purchase.
Shopify Network Intelligence is enabled for our store. Shopify may combine information from your interactions with our store with information from Shopify and other merchants to improve services, advertising, and personalization. In these circumstances Shopify is responsible for its processing, including responding to requests concerning that processing. Read Shopify’s Consumer Privacy Policy and use Shopify’s privacy controls for Shopify’s use of your information.
4. Advertising, Analytics, Reviews, and Chat
We use Meta’s Facebook & Instagram integration, including browser and server-side event sharing, and Pinterest’s advertising integration to measure campaigns and support relevant advertising. Information shared can include site activity, device identifiers, order events, and customer information used for matching, depending on the integration and applicable choices. These disclosures may be considered a sale, sharing, or targeted advertising under some privacy laws.
Shopify analytics and installed store services, including PageFly and Judge.me, support site operation, performance measurement, and reviews. If you submit a public review, the review and the display name you choose may be visible to others. Our Shopify-powered chat processes the messages and information you submit so that we can answer questions and follow up on support requests.
Advertising partners also process information under their own policies: Meta Privacy Policy and Pinterest Privacy Policy.
5. Cookies and Your Choices
Essential cookies and similar technologies support cart, checkout, account access, and security. Other technologies support analytics, personalization, and advertising. Cookie names and lifetimes vary by technology and provider.
You can manage cookies through your browser, although blocking essential cookies may affect shopping features. You can unsubscribe from marketing emails using their unsubscribe link. To request an opt-out from the sale or sharing of your personal information or its use for targeted advertising, email customer.service@lilysmoment.com with the subject “Privacy request”. Shopify’s separate privacy controls apply to Shopify’s own processing and do not replace a request to us.
Where our Cookie consent banner is displayed, you can accept, decline, or manage non-essential cookies and revisit your preferences through the Cookie preferences section of our store privacy policy.
For our U.S. visitors, use Your privacy choices — Do not sell or share my personal information to submit an advertising-related data-sharing opt-out. In the regions where our opt-out settings apply, we also honor Global Privacy Control signals for the browser and device sending the signal. You can also contact us by email to exercise these choices.
6. Who Receives Information
We share information as needed with Shopify, payment providers, shipping carriers, support and store-service providers, and the advertising partners described above. We may also disclose information to comply with lawful requests, protect rights and security, resolve disputes, or in connection with a business transfer. Third-party sites and services have their own privacy practices.
7. Retention, Security, and International Processing
We retain information for as long as reasonably necessary to fulfill orders, provide support, maintain accounting records, meet legal obligations, and resolve disputes. The period depends on the information and purpose. We use reasonable safeguards, but no online transmission or storage system is completely secure. Our service providers may process information in the United States and other countries where they operate.
8. Your Privacy Rights
Depending on where you live, you may have rights to access, correct, delete, or obtain a copy of your information, withdraw consent where processing relies on consent, and opt out of certain advertising-related disclosures or uses. Contact us to make a request or appeal a decision about your request. We may need to verify your identity or an authorized agent’s authority. Some information must be retained for legal, accounting, security, or transaction purposes. We will handle requests according to applicable law and will not discriminate against you for exercising applicable rights.
9. Children and Policy Updates
Our store is intended for adults planning weddings and events and is not directed to children under 13. If you believe a child has provided personal information, contact us. We may update this policy to reflect changes in our services or practices and will revise the date above.
10. Contact Us
Lily's moment LLC, trading as Lily’s Moment
1109 Avenue G
Rosenberg, TX 77471, United States
Email: customer.service@lilysmoment.com
Phone: +1 (562) 380-8993