Please read this shipping policy together with our terms and conditions to familiarize yourself with the rest of our general guidelines.
Shipping & Delivery Policy
Fast and Reliable Shipping
All orders are shipped directly from our local warehouse in Houston, Texas.
We are committed to providing a smooth and efficient shopping experience — every order is processed and shipped within 48 hours of purchase.
Delivery Time
Our standard free shipping delivers within approximately 5 business days across the United States.
We work closely with FedEx and other reliable carriers to ensure your products arrive safely and on time.
Shipping Coverage
Currently, Lily’s Moment only ships within the United States.
We are actively exploring options to expand our delivery coverage in the future.
Order Tracking
Once your order has been shipped, you will receive an email with a tracking number, allowing you to monitor the status and progress of your delivery in real time.
Delayed Orders
While we do our best to ensure on-time delivery, unexpected delays may occur due to factors such as logistics challenges, weather conditions, or carrier issues.
In such cases, we will keep you promptly informed and provide updates regarding the estimated delivery time.
If your order is significantly delayed, you may choose to:
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Continue waiting for your delivery.
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Make changes to your order.
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Cancel your order for a full refund.
Our customer service team is always ready to assist you with any updates or concerns.
Contact Information
If you have any questions or comments about our shipping policy, please reach out to us:
📧 customer.service@lilysmoment.com
📍 Houston, Texas, USA
This policy was last updated on October 18, 2025.