Please read this shipping policy together with our terms and conditions to familiarize yourself with the rest of our general guidelines.
Fast and Reliable Shipping
All orders are shipped directly from our local warehouse in Houston, Texas.
In-stock orders for delivery to the contiguous 48 U.S. states are processed and shipped within 48 hours of purchase. Custom-made, preorder, and out-of-stock items are not covered by this dispatch timeframe; please contact us before ordering to confirm their lead time.
Delivery Time
Our standard free shipping has an estimated delivery time of approximately 2–5 days for in-stock orders to the contiguous 48 U.S. states. Delivery times are estimates and may vary due to carrier delays, weather, or other circumstances.
We work closely with FedEx and other reliable carriers to ensure your products arrive safely and on time.
Shipping Coverage
Currently, Lily’s Moment only ships within the United States.
The 48-hour dispatch and 2–5 day delivery estimates apply only to in-stock orders in the contiguous 48 U.S. states. They do not apply to Alaska, Hawaii, or U.S. territories, including Puerto Rico, Guam, and the U.S. Virgin Islands. For these destinations, please contact us before ordering to confirm shipping availability, costs, and delivery time.
Order Tracking
Once your order has been shipped, you will receive an email with a tracking number, allowing you to monitor the status and progress of your delivery in real time.
Contact Information
If you have any questions or comments about our shipping policy, please reach out to us:
📧 customer.service@lilysmoment.com
📍 Houston, Texas, USA
This policy was last updated on October 2, 2026.