Last updated: October 2, 2026
1. Who We Are and Scope
These Terms of Service apply to lilysmoment.com and purchases from Lily’s Moment, operated by Lily's moment LLC, at 1109 Avenue G, Rosenberg, TX 77471, United States. In these terms, “we,” “us,” and “our” refer to that company. Shopify provides our ecommerce platform.
By using our store or placing an order, you agree to these terms and the policies linked below. Nothing in these terms limits rights or remedies that cannot lawfully be excluded under applicable consumer law.
2. Using Our Store
You must have legal capacity to enter into a purchase agreement. Use the store lawfully, provide accurate information, and do not introduce harmful code, interfere with the site, misuse another person’s account, or infringe others’ rights. We may restrict access where reasonably necessary to address fraud, unlawful activity, or a breach of these terms.
3. Products and Product Information
Review the specific product, selected variant, dimensions, materials, included items, and installation instructions before ordering. Styling photographs may show décor or accessories that are not included. Screen settings and lighting can affect how colors appear. We aim to provide accurate descriptions and images; this does not exclude our responsibility for an item that is defective or materially different from the description.
Use décor and support equipment according to the product instructions, venue rules, and applicable safety requirements. Confirm stand compatibility, load limits, secure installation, and suitability for the intended location. Contact us if a required specification is unclear.
4. Prices, Payment, and Orders
Current prices and available payment methods appear on the product page and at checkout. Shipping charges, applicable taxes, discounts, and the total are displayed before you complete payment. Prices and availability can change for future orders. See our Payment Policy for payment options and eligibility conditions.
Provide complete billing, shipping, and contact information. We may review an order for fraud, stock availability, or an obvious pricing or description error. If an issue affects an order already placed, we will contact you with the available options. If we cannot fulfill the order and cancel it, the amount collected for the cancelled items will be refunded to the original payment method.
5. Shipping and Delivery
The fast-shipping service applies to in-stock orders delivered to the contiguous 48 U.S. states: dispatch within 48 hours of purchase and estimated delivery in approximately 2–5 days. Delivery estimates are not guaranteed event deadlines and can be affected by carriers, weather, holidays, or other disruptions. Custom, preorder, out-of-stock, and replenishment items have separate lead times.
Alaska, Hawaii, and U.S. territories are outside this fast-shipping scope. Contact us before ordering for availability, cost, and timing. Read the Shipping Policy for details. Report a missing or undelivered package so that we can investigate with the carrier; carrier pickup does not remove your rights concerning a delivery problem.
6. Cancellations, Returns, and Refunds
You may request cancellation before an order is shipped by emailing your order number promptly. Once the carrier has picked up the package, the order cannot be cancelled; eligible after-sales claims remain available.
After delivery, we do not accept returns, exchanges, or refunds for personal reasons such as a change of mind, selection of the wrong size or color, an event cancellation, or returning décor after use. The same personal-reason rule applies to custom products.
Report a quality problem, incorrect or missing item, or transportation damage within 7 days of receiving the package, with your order number, a description, and relevant photos of the item, packaging, and shipping label. We will review the issue and arrange an appropriate replacement, partial refund, or full refund. Obtain our approval and instructions before returning an item.
If a confirmed quality issue, wrong item, or transportation damage requires a return, we pay the return shipping cost and provide a prepaid label or arrange pickup. After the approved return is received and passes inspection, we initiate the approved refund within 2–3 business days to the original payment method. Bank or payment-provider posting time is separate. Read our Refund & Return Policy for the full process. These reporting and return rules do not limit any mandatory rights or remedies available under applicable law.
7. Personal Information
Our collection and use of personal information are explained in the Privacy Policy, including payments, advertising, analytics, and chat. Please do not send passwords or full payment credentials by email or chat.
8. Website Content and Submissions
Website text, photographs, designs, and branding are owned by us or used with permission. You may use the store for personal shopping and event planning. Reproduction or commercial reuse requires the rights holder’s permission, except as permitted by law.
If you submit a review or other content for public display, you confirm that you have the right to share it and allow us to display that submission for its intended purpose. We may moderate unlawful, abusive, misleading, or infringing content. Private order and support messages are handled under our Privacy Policy.
9. Third-Party Services and Links
Payment services, wallets, and other third-party features may have their own terms and privacy policies. External links are provided for convenience; we do not control unrelated sites. This does not exclude our responsibilities for orders purchased from us.
10. Service Availability and Responsibility
We take reasonable steps to operate the store and correct errors, but cannot guarantee uninterrupted access or that every display is free of error. Contact us about a material discrepancy or an order problem. Any exclusion or limitation of responsibility applies only to the extent permitted by law and does not override our shipping, refund, or other express commitments, or mandatory consumer protections.
11. Governing Law
These terms and purchases from us are governed by the laws of the State of Texas, United States, without regard to conflict-of-law rules. This choice does not deprive consumers of mandatory protections, rights, or remedies under laws that apply in their place of residence.
12. Changes and Other Provisions
We may update these terms for future use and orders, with the revised date shown above. Changes do not retrospectively remove commitments or mandatory rights relating to an existing order. If a provision is unenforceable, the remaining provisions continue to apply to the extent permitted by law. The specific Shipping, Payment, Refund & Return, and Privacy policies explain their respective subjects; general language here does not override the express after-sales commitments in those policies.
13. Contact Us
Lily's moment LLC, trading as Lily’s Moment
1109 Avenue G
Rosenberg, TX 77471, United States
Email: customer.service@lilysmoment.com
Phone: +1 (562) 380-8993