Frequently Asked Questions

Lily's Moment is a Houston-based event decor shop. We keep a broad selection of flower walls, arches, drapery, backdrops, and accessories in local inventory so event professionals and families can source beautiful decor in one place with dependable support.

Our store is focused on selling event decor and supplies rather than providing a standard rental service. If you need a short-term, bulk, or event-specific solution, contact our team with your event date, product list, and quantity so we can confirm what options are available.

Product color and appearance can vary slightly because of lighting, monitor settings, photography conditions, and normal variation in materials or assembly. We work to represent each item accurately, and the product description and specifications provide the best reference for size, color, and included pieces.

Our products are designed as event decor and should be used with appropriate supervision. Keep small parts, packaging, wires, and installation hardware away from young children and pets, and follow the product-specific setup and care instructions.

Some custom or bulk requests may be possible depending on the product, quantity, colors, dimensions, and event date. Send us your requirements through the contact form or email customer.service@lilysmoment.com, and our team will review the request.

Store decor in a clean, dry, and temperature-controlled space away from direct sunlight and moisture. Keep products in their original packaging when possible, avoid placing heavy items on flowers or frames, and follow any care instructions included with the product.

Lily's Moment operates from a local Houston warehouse. Products that are in stock ship locally from Houston, giving customers access to real inventory and faster fulfillment within the United States.

Some products can be used outdoors for temporary events, but wind, rain, humidity, direct sun, and uneven ground can affect decor and stability. Check the product details before setup, secure all structures properly, and do not leave indoor-only items exposed to weather.

In-stock orders to the contiguous 48 U.S. states ship from our Houston warehouse and have an estimated delivery time of approximately 2–5 days. This estimate does not apply to Alaska, Hawaii, U.S. territories, or custom-made, preorder, and out-of-stock items. Delivery times may vary due to carrier delays, weather, or other circumstances.

In-stock orders to the contiguous 48 U.S. states are processed and shipped from our Houston warehouse within 48 hours of purchase. Custom-made, preorder, and out-of-stock items have separate lead times. For these items, or delivery to Alaska, Hawaii, or U.S. territories, contact customer.service@lilysmoment.com before ordering to confirm availability and timing. See our Shipping Policy for details.

After your order ships, tracking information is sent to the email address used at checkout. Use the carrier link to monitor progress, or contact customer.service@lilysmoment.com if you need help locating your tracking information.

After delivery, we do not accept returns, exchanges, or refunds for personal reasons, such as a change of mind, ordering the wrong size or color, event cancellation, or returning decor after using it for an event. For quality issues, incorrect or missing items, or transit damage or loss, email customer.service@lilysmoment.com within 7 days of receiving your package with your order number, a description, and clear photos of the item, packaging, and shipping label.

Obtain approval before returning anything. If a confirmed quality issue, incorrect item, or transit damage requires a return, we cover return shipping and provide a prepaid label or arrange collection.

After an approved return is received and passes inspection, we initiate the approved refund within 2–3 business days to the original payment method. Bank or provider processing takes additional time; Shopify Payments refunds may take up to 10 business days to be received. See our Refund & Return Policy for full details.

For product questions, order support, or event decor guidance, use the Contact Us page or email customer.service@lilysmoment.com. Please include your order number, event date, and product details when relevant so we can respond more efficiently.